A 24/7 virtual office assistant, designed for ENT.
An AI assistant trained specifically for ENT practices — answering calls, scheduling appointments, verifying insurance, and handling routine questions. HIPAA-compliant. EMR-integrated. Always on.
Lexi creates value across the practice and the healthcare system.
- For patients
Faster Help, Fewer Headaches
Patients get scheduling and answers immediately — no phone trees, no long hold times. The experience feels human and capable.
- For your staff
Less Mundane Work, More Meaningful Moments
Lexi handles repetitive routine questions so front-desk and clinical teams can focus on higher-value conversations and in-office care.
- For the practice
Smarter Operations, Real-Time Insight
Capture calls you would have lost. Verify insurance before the appointment. Track conversion from inquiry to scheduled visit.
Five steps from inbound call to confirmed appointment.
- 01
Patient calls
your phone lineLexi answers immediately — no phone tree, no hold time. Available 24/7, including overflow during business hours.
- 02
PS | Lexi conducts
the conversationA virtual office assistant trained on ENT-specific knowledge — sinus, allergy, balloon procedures, scheduling, insurance.
- 03
Encrypted transmission
and transcriptAll call audio and structured data is encrypted in transit and at rest. Full transcripts available for staff review.
- 04
Secure
HIPAA-Compliant CloudBAA-backed infrastructure. Strict access controls. Patient information processed only on the systems and roles that need it.
- 05
Handoff
to your EMRConfirmed appointments and patient details flow directly into your existing EMR scheduling system.
- 01
Patient calls
your phone lineLexi answers immediately — no phone tree, no hold time. Available 24/7, including overflow during business hours.
- 02
PS | Lexi conducts
the conversationA virtual office assistant trained on ENT-specific knowledge — sinus, allergy, balloon procedures, scheduling, insurance.
- 03
Encrypted transmission
and transcriptAll call audio and structured data is encrypted in transit and at rest. Full transcripts available for staff review.
- 04
Secure
HIPAA-Compliant CloudBAA-backed infrastructure. Strict access controls. Patient information processed only on the systems and roles that need it.
- 05
Handoff
to your EMRConfirmed appointments and patient details flow directly into your existing EMR scheduling system.
Built for healthcare from the protocol up.
HIPAA-Compliant Infrastructure
Lexi runs on HIPAA-enabled platforms. Patient information is handled according to healthcare privacy standards.
Business Associate Agreements
BAAs with our technology partners and participating practices ensure all parties handling protected health information meet HIPAA requirements.
Secure Data Handling
All information collected from patients is encrypted in transit and at rest, with strict access controls protecting patient privacy.
Controlled Data Flow
Patient information collected by Lexi is securely transmitted to your practice workflow before being entered into the EMR.
From after-hours coverage to full-volume 24/7.
Pricing is tailored on the demo call to match your call volume and operational priorities.
Base PS | Lexi
After-hours coverage
Real-time insurance verification. After-hours only, up to 100 patient calls per month. Configured at the top of your phone tree or as a scheduling prompt.
Premium PS | Lexi
Educational hotline + procedural Q&A
Base features plus an educational hotline for balloon-related questions, pre/post-op education, up to 250 patient calls per month.
Unlimited PS | Lexi
Full 24/7 coverage at any volume
Premium features plus unlimited calls. Full 24/7 access regardless of call volume — built for high-volume practices.
Common Questions
About PS | Lexi
Will Lexi sound robotic or hold patients in a phone tree?
No. Lexi is conversational from the first second — no IVR, no 'press 1 for…'. Patients describe the experience as faster and less frustrating than a traditional front desk on a busy day.How does Lexi integrate with our EMR?
We support integrations with the major ENT EMRs for appointment scheduling and confirmation handoff. Detailed mapping happens during the onboarding conversation. If your EMR isn't on our list, we'll review it during the demo.What about HIPAA compliance?
Lexi operates on HIPAA-enabled infrastructure with encryption in transit and at rest, strict access controls, and BAAs with our technology partners and participating practices.What happens when Lexi can't handle a call?
Edge cases route to your existing escalation path — voicemail, on-call, or a designated practice phone line — so nothing is dropped. Lexi is designed to expand your team's capacity, not replace human judgment for clinical questions.How is pricing structured?
Three monthly tiers (Base / Premium / Unlimited) sized to call volume and use case. Pricing is set during your demo conversation.
Other tiers of the Practice Solutions Platform
Ready to grow your ENT practice?
Schedule a working session with our team. We’ll walk through what’s actually possible for your specific practice — your patient mix, your EMR, your local market.