How we handle protected health information.
A summary of the HIPAA-compliance posture across the excelENT Practice Solutions platform.
HIPAA-compliant infrastructure
The excelENT Practice Solutions platform — including PS | Lexi (Virtual Office Assistant), PS | Connect (Patient Routing), and PS | RCM (Revenue Cycle Management) — operates on HIPAA-enabled infrastructure. Patient information is handled according to healthcare privacy standards.
Business Associate Agreements
We maintain BAAs with our technology partners and participating practices to ensure all parties handling protected health information meet HIPAA requirements.
Data handling
All information collected from patients is encrypted in transit and at rest, with strict access controls protecting patient privacy. Access is granted only to roles that require it for defined operational purposes.
Controlled data flow
Patient information collected by PS | Lexi and other platform components is securely transmitted to your practice workflow before being entered into the EMR system you operate.
For partner practices
The full scope of our HIPAA program — BAA documentation, security controls, and incident response — is provided as part of your onboarding. Reach out to your account manager for the detailed compliance package.
This summary is intended to describe the HIPAA-compliance posture at a high level. The marketing site itself does not collect or store protected health information.